Start RouteConverter from the console

Started from a console, RouteConverter prints diagnostic output that never reaches the log file. That output is often what pins down a bug. You need the .jar build for your operating system — download it from the downloads page.

Windows

1. Press Windows + R, type cmd, and press Enter.
2. cd into the directory holding the downloaded .jar.
3. Run java -jar <the-file>.jar.
4. Copy the console output (Edit → Mark, then Edit → Copy) and send it along with your report.

macOS

1. Open Terminal.
2. cd into the directory holding the downloaded .jar.
3. Run java -jar <the-file>.jar.
4. Send the console output with your report.

Linux

Run java -jar <the-file>.jar from a terminal in the download directory.